We want you to be happy with your ChitraHikari creation. Because our products are handmade, we carefully review every order before dispatch.

Returns

We accept returns only for products that arrive damaged, defective, or significantly different from what was ordered.

To request a return, please contact us within 48 hours of receiving your order and share your order details along with clear photographs of the product and packaging.

Non-Returnable Items

Custom-made, personalised, or specially created orders cannot be returned unless they arrive damaged or defective.

Change of Mind

Returns are not accepted simply because you have changed your mind or no longer want the product.

Refunds

Once the returned product is received and inspected, we will let you know whether your refund request has been approved. Approved refunds will be processed through the original payment method, where applicable.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible with photographs of the package and product so we can assist you.

Contact Us 

For any questions about returns or refunds, please contact us through our Contact page.